Frequently Asked Questions
Product
Do you use natural ingredients?
Yes! Free from parabens, artificial fragrances, and harsh chemicals. We carefully select high-quality, skin-loving ingredients to keep you feeling fresh and confident all day.
What is the shelf life of your products?
Our products have been tested to last up to 6 months. To maintain freshness, store your products in a cool, dry place away from direct sunlight.
Do you test on animals?
No, we never test on animals. Our products are 100% cruelty-free and made with ethically sourced ingredients.
Are your products vegan?
Yes! Our products are 100% vegan and contain no animal-derived ingredients. We are committed to creating cruelty-free and plant/mineral based formulas.
Where are your products made?
Our products are made in small batches to ensure quality, at our home laboratory in Yorkshire.
Shipping
How long does shipping take?
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation. We then ship the product to you, which can take between 2-4 days.
For more information visit our shipping policy.
Do you ship internationally?
Unfortunately not, we only ship within the UK currently, but we hope to expand this!
How can i track my order?
Once your order is shipped, you will receive a shipping confirmation email with your tracking number. You can track your parcel through the provided courier service.
Cancellations & Returns
Can i return my order?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. For more information visit our refund policy.
Can i cancel my order?
As long as we haven't processed your order, please email us at fluxisnatural@gmail.com to begin this process.
Have a question?
Send us an email - fluxisnatural@gmail.com